EmpathEra-AI Support

Contact Support

For help with the EmpathEra-AI mobile app, email: empatheraai@gmail.com

Please describe what happened, the device you were using, and any error message you saw. Do not include your password.

Common Help Topics

Sign-in or password help

Confirm that you are using the same email address used to create the account. Use the app's password-reset option when you no longer remember the password.

Chat is not responding

Check your internet connection, close and reopen the app, and try sending the message again. AI responses may occasionally be delayed or unavailable.

Voice input

Microphone permission must be enabled for EmpathEra-AI in the iPhone Settings app. Voice input is used only when you intentionally activate the microphone.

Photo conversations

Photo-library permission must be enabled when selecting an image. Only images you intentionally choose are uploaded for the requested conversation.

Delete Your Account

Account deletion is available directly inside the EmpathEra-AI mobile app:

1. Sign in to your account.
2. Tap the three-dot menu in the upper-right corner.
3. Select Delete Account.
4. Confirm the warning and enter your current password.
5. Select Permanently Delete Account.

This permanently removes the account login and associated app data, including the profile, chats, saved messages, reports, and uploaded chat images.

If you cannot access the app, email empatheraai@gmail.com from the address connected to the account.

Privacy and Safety

Read the complete EmpathEra-AI Privacy Policy.

EmpathEra-AI may make mistakes. Verify important information. The app is not a substitute for professional medical, legal, financial, emergency, or safety advice.